1. Does X8 Pro's roller brush prevent hair tangles?
Yes, X8 Pro's roller brush comes with a built-in comb for automatic roller brush detangling. For pet owners, please increase the self-empty frequency to every 20 minutes and set the suction power to Turbo or Max.
2. What should I do if my X8 Pro SES does not start dust collection automatically?
It may be due to clogged pet hair or first-time use (there may be excessive debris under furniture). Clear the robot's dust bin and station's air ducts manually. Consistent use should lead to fewer blockages as your home gets cleaner.
3. How does the mopping function work?
The X8 Pro includes a mop pad for light cleaning on hard floors, not for heavy scrubbing or tough stains. For carpets, set a no-mop zone in the app or remove the mop pad holder, as the robot can't sense carpets.
4. What should I do if my X8 Pro/X8 Pro SES fails to return to its Charging Base/Self-Empty Station?
Make sure to install the Charging Base/Self-Empty Station against a wall and at a location that is easily accessible. Remove obstacles within 3 ft (91 cm) of the left and right sides, and 6 ft (1.82 m) from the front of it.
5. Can I upgrade my X8 Pro by purchasing the Self-Empty Station separately?
Yes, the Self-Empty Station is compatible with all X8 Pro models. All you need to do is purchase the Self-Empty Station and adapter cable.