PAYMENTS
For purchases made through eBay, we require PayPal as the preferred payment method. You may also use your Visa, Mastercard, American Express, or Discover card through PayPal.
After adding an item to your cart, payments must be made within one week of adding the item to your cart, or we will cancel this transaction.
SALES TAX
Lighting New York charges sales tax for orders shipped to North Carolina, New Jersey, New York, and Pennsylvania unless a valid resale certificate is provided. If you have a resale certificate, please notify us and upload a copy of the certificate via eBay Messages.
ORDER CANCELLATIONS
Cancellation requests must be made via eBay Messages. If an order has shipped, we cannot guarantee it can be canceled. If an order has shipped and is en route, it then becomes a return and must follow our Return Policy.
SHIPPING
GENERAL SHIPPING POLICY
LNY offers Free Standard Ground Shipping on all purchases. Items are shipped via FedEx / UPS in the 48 Contiguous United States (excluding Alaska, Hawaii, Puerto Rico, and APO/FPO addresses).
If you ordered two or more items, you may receive them in multiple boxes on different days because of varying item availability and shipping locations.
Shipment times are estimated by the carrier and shipments during the winter holiday season, and cases of extreme weather, may exceed the mentioned shipment times. Shipment time is the expected time frame from when a package leaves the warehouse and enters the carrier's service, to when it arrives at the customer's shipping address.
Expected Lead Time (the time from when an order is placed to when an item is given to the shipment carrier) varies by product. Please read the Product's Details for further information.
CHANGE OF ADDRESS
Once an order has been placed, we are unable to change the delivery address. Please ensure you provide the best possible delivery address at the time of purchase, keeping delivery time frames in mind. If an order has shipped and is en route, it then becomes a return and must follow our Return Policy.
EXPEDITED SHIPPING
At this time, we do not offer expedited shipping as an option at checkout.
DELAYED DELIVERY/HOLDING ORDERS
Since all items ship directly from the Manufacturer, we cannot hold orders until a later date for delivery.
In the event no one is home to receive your order, we recommend you send your package to a business address to ensure delivery, or delay placing the order until you will be available to receive your package. Orders will be subject to cancellation.
ORDER CONFIRMATION
Shortly after placing your order, you will receive an email from eBay confirming that we've received your order. You'll receive a second email once your order has shipped. (You'll receive more than one shipment confirmation email if your order is fulfilled in multiple shipments).
REFUSED DELIVERY
Do not refuse delivery for products that are not damaged. If at the time of delivery the product itself appears to be significantly damaged, then the order may be refused.
Refusal of a product is not considered a return and customers are responsible for all costs of a refused delivery for an undamaged product. Credit is not guaranteed.